Experience
Content Strategist
Seattle, Washington
Partnered closely with Amazon's Kindle, Print-on-Demand, and Audible product teams to ensure messaging consistency and strategic alignment across product launches. Built and managed relationships with cross-functional teams — including design, UX, product, and marketing — bridging diverse perspectives to create cohesive customer experiences. Analyzed engagement metrics such as click-through rates, conversion, and time on page to evaluate content campaign performance and inform iterative improvements.
Program Manager II
Seattle, Washington
Managed long-term strategic programs on behalf of the MARS team, proposing new tooling and process projects while partnering with BIE support and team specialists to drive their creation and implementation. Created a comprehensive content management program through Wiki and Asana to house the team's knowledge base. Served as a subject matter expert and go-to resource for specialists, management, and stakeholders across the organization. Leveraged Tableau and SIM to support the creation and optimization of team processes.
Program Manager I
Seattle, Washington
Developed standard operating procedures for both new and existing operational specialists, focusing on clarity and usability. Created a comprehensive training program for new team members to accelerate their onboarding and effectiveness. Managed the transfer of all team content from SharePoint to an internal Wiki, ensuring information architecture supported team needs and made critical knowledge easily discoverable.
Program Specialist
Seattle, Washington
Managed and owned emerging issues from start to finish with an appropriate sense of urgency, coordinating swift responses to rapidly evolving situations. Sent targeted updates on emerging issues to all organizational levels — from frontline support to management and executives. Maintained composure during crisis situations while demonstrating a consistent passion for putting customers first.
Co-Founder / Administrator
Boise, Idaho
Co-founded Boise Classical Academy in 2013, building the institution from the ground up alongside fellow educators — scaling from a class of 10 to a school of 70+ students over six years. Administrative work included organizing events, managing projects, advising on financial matters, and resolving disputes with parents, students, and employees to facilitate optimal solutions.
Course Developer / Instructor
Boise, Idaho
Designed and implemented curriculum for courses spanning Medieval Philosophy, Economics, Ancient Literature, American Government, and Rhetoric. Mentored new instructors on course development, classroom management, grading practices, and cultural adjustment, helping them build confidence and effectiveness in the classroom.
Adjunct Instructor
Boise, Idaho
Led classes and evaluated students based on critical thinking, comprehension, and participation — responsible for the success of 40–50 students per semester. Received high praise from students, the teaching team, and the department for the ability to connect with students and facilitate meaningful learning experiences.