Experience
Content Strategist
Seattle, Washington
Partnered closely with Amazon's Kindle, Print-on-Demand, and Audible product teams to ensure messaging consistency and strategic alignment across product launches. Building and managing relationships with cross-functional teams — including design, UX, product, and marketing — was central to my work, bridging diverse perspectives to create cohesive customer experiences. Analyzed customer engagement metrics such as click-through rates, conversion, and time on page to evaluate content campaign performance and inform iterative improvements. Writing and editing work focused on creating high-quality copy for product pages, promotional campaigns, and customer-facing communications, always ensuring tone, style, and messaging aligned with Amazon's voice guidelines.
Program Manager II
Seattle, Washington
Managed long-term strategic programs on behalf of the MARS team, proposing new tooling and process projects while partnering with BIE support and team specialists to drive their creation and implementation. Created a comprehensive content management program through Wiki and Asana to house the team's knowledge base. Developed dynamic relationships with stakeholders both within and outside the D2AS organization, establishing automated recurring requests and resolving existing pain points through proactive communication. Served as a subject matter expert and go-to resource for specialists, management, and stakeholders across the organization. Leveraged Tableau and SIM to support the creation and optimization of team processes.
Program Manager I
Seattle, Washington
Developed standard operating procedures for both new and existing operational specialists, focusing on clarity and usability. Embraced a 'think big' mentality to drive process and product improvements that enhanced the customer experience. Created a comprehensive training program for new team members to accelerate their onboarding and effectiveness. Managed the transfer of all team content from SharePoint to an internal Wiki, ensuring information architecture supported team needs and made critical knowledge easily discoverable.
Program Specialist
Seattle, Washington
Managed and owned emerging issues from start to finish with an appropriate sense of urgency, coordinating swift responses to rapidly evolving situations. Sent targeted updates on emerging issues to all organizational levels — from frontline support to management and executives. Maintained composure during crisis situations while upholding professional conduct, and demonstrated a consistent passion for putting customers first through thoughtful problem-solving and clear communication.
Co-Founder / Administrator
Boise, Idaho
Co-founded Boise Classical Academy in 2013, building the institution from the ground up alongside fellow educators. Administrative work included organizing events, managing projects, and advising on financial matters to ensure the school's sustainability and growth — scaling from a class of 10 to a school of 70+ students over six years. Resolved disputes with parents, students, and employees, always seeking to understand different perspectives and facilitate optimal solutions. Performed outreach at annual education conventions to promote the school and recruit students and teachers.
Course Developer / Instructor
Boise, Idaho
Designed and implemented curriculum for courses spanning Medieval Philosophy, Economics, Ancient Literature, American Government, and Rhetoric — weaving together rigorous content with engaging pedagogy. Balanced the school's classical mission with State and Federal guidelines. Mentored new instructors on course development, classroom management, grading practices, and cultural adjustment, helping them navigate the challenges of teaching while building their confidence and effectiveness.
Adjunct Instructor
Boise, Idaho
Coordinated with head instructors to lead classes and evaluate students based on critical thinking, comprehension, and participation. Responsible for the success of 40–50 students per semester. Teaching emphasized clear communication, thoughtful feedback, and creating an environment where students felt supported in their intellectual growth. Received high praise from students, the teaching team, and the department for the ability to connect with students and facilitate meaningful learning experiences.